Insurance 101

AXA e-Claim: For Fast Claim Submission and Tracking

Enjoy simplified claim experience via AXA e-Claim for your car insurance, travel insurance and personal accident insurance, in just a few clicks!

We know getting into an accident and needing to start a claims process can be stressful. Good news, it does not have to be that way with AXA e-Claim, an online claim experience made easy for you!

What is AXA e-Claim?

AXA e-Claim is a claim service that allows you to submit and track your car insurance, travel insurance and personal accident claims online. Instead of submitting physical forms manually or referring to your agents and contact centers, you can now submit your claim easily via AXA website or simply by sending us a WhatsApp!

How does AXA e-Claim work?

  1. Submitting a car insurance claim

    Here is how you can submit a car insurance claim with AXA e-Claim for minor damages (below RM5,000):

    i) WhatsApp a recorded video of your car damages to +603 2170 8282.
    ii) When notified, our Customer Service will give an update within 1 business day.
    iii) Once claim is approved and claim payment transferred to your bank account, you can bring your car to the workshop of your choice
    iv) Receive your claim payment within 5 business days to help you start repairing your car quicker.

  1. Submitting a travel insurance and personal accident claim

    And these are the steps for you to make a claim for travel insurance and/or personal accident:

    i) Send all necessary information and supporting documents to us via AXA website
    ii) Upon receiving all documents, we will provide the claim decision within 5 business days.
    iii) You will receive your claim payment within 3 business days when claim is approved.
    iv) Claims for complex cases may take longer to process but we will keep you informed of your claim progress.

It is so easy and assuring when you can start your claim process without the need to fill up any form, call or visit our nearest branch!  

How can AXA e-Claim benefit you?

This online claim submission service will allow you to submit your online claim easily without many hassles. Besides submitting a claim, you can track your claim status online via AXA Track Easy on AXA website. Say goodbye to the days where you must call and check on your claim status!

With this innovative system in place, we can work faster and offer you with an easy, transparent, and seamless claim experience!

How can I get more information about AXA e-Claim service?

We gotchu, fam!

Here's a video on how you can submit your claim via AXA e-Claim service.

Then check out this video to track your claim status using AXA Track Easy on our website:

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